Legal

Cookie Policy

Last updated: July, 2025

Table of content

1. What are cookies?

2. Why do we use cookies?

3. How can we control cookies?

3.1. Browser Settings

3.2. Opting Out of Interest-Based Advertising

3.3. Do Not Track (DNT)

4. Cookies served through our GemX Site

4.1. Necessary Cookies

4.2. Performance and Functionality

4.3. Analytics and Customization

4.4. Advertising (Targeting)

5. What about other tracking technologies?

6. Do you serve targeted advertising?

7. Where can I get further information?
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Please review this Cookie Policy carefully

This Cookie Policy sets out how the GemX application (“GemX”, “the Service”, “we”, “us”, or “our”) uses cookies and similar tracking technologies to operate, deliver, and enhance the Service, providing a secure and personalized experience when you access our website at https://gemexp.net/ (the “Website”). For purposes of this Policy, the Website and the Service are collectively referred to as “the Site”.

 

By accepting cookies, you consent to our use of these technologies to ensure essential operations, maintain security, and optimize the Site in accordance with applicable legal standards. In certain instances, cookies may collect data that qualifies as personal information, or may become personally identifiable when combined with other data points.

1. What are cookies?

Cookies are small text files stored on your computer or mobile device when you access a website. They help website operators gather information for reporting and enhance site performance and functionality.

Cookies set directly by the website you visit are known as “first-party cookies”. They will also be set through GemX when you use its features, enabling it to track essential data to provide the Service. Cookies set by entities other than the website owner, such as external service providers, are known as “third-party cookies”.  These cookies are placed and controlled by the third parties to enable functionalities and support the proper operation of integrated tools. These third parties may collect and process your information across multiple websites, including those not owned or operated by GemX.

2. Why do we use cookies?

We use both first-party and third-party cookies for various lawful purposes that are strictly necessary for the functioning of our Websites and Services. These are referred to as “essential” or “strictly necessary” cookies, and without them, the essential functionalities of the Site may be significantly disrupted.  

We also use additional categories of cookies to understand User preferences and behavior. These cookies enable us to personalize content, optimize performance, and enhance your overall experience across the Website.

Third-party cookies will also be implemented through our Site to support the functionalities outlined herein, and additional information regarding these purposes is provided in Section 4 of this Policy.

3. How can we control cookies?

3.1. Browser Settings

You have the right to choose whether to accept or decline cookies. You may exercise your preferences through your Browser Setting, which enables you to control the categories of cookies that you wish to enable or disable. 

Please note that essential cookies necessary for the proper functioning of our Site cannot be disabled. How to refuse cookies varies from browser to browser, you should visit your browser's help menu for more information.

3.2. Opting Out of Interest-Based Advertising

Most digital advertising networks provide Users with the ability to opt out of interest-based advertising. For more information, please visit:

3.3. Do Not Track (DNT)

We recognize and respect Users’ privacy preferences. You may configure your browsers to transmit “Do Not Track” (DNT) signals. Our Websites process DNT signals and do not collect information from Users with this signal. GemX honors DNT signals and applies recognized best practices under applicable privacy laws. Limited data collection in such cases may also affect service functionality.

4. Cookies served through our GemX Site

4.1. Necessary Cookies

Necessary cookies are essential for the proper functioning of our Site. Without these cookies, our Website may not perform optimally, and the Services may not be delivered in an effective and reliable manner. In addition, these cookies ensure the secure and reliable operation of the Site, including but not limited to critical security measures (e.g., session tokens, CSRF protection). The specific necessary cookies deployed on our Online Properties are listed in the table below.

Service Purpose Cookie Duration
GemX These cookies are essential for providing Service features to Users, including tracking campaign and page analytics.
  • __gemx_cid
  • __gemx_cid_r
  • __gemx_s_pid
  • __gemx_s_td
 30 days
Intercom Intercom provides live chat functionality to our website, these cookies remember the user so that they may continue their conversation between different pages and website visits.
  • gtm_id
  • gtm_cookie_consent
  • Session
  • intercom-device-id-[app_id]
  • intercom.intercom-state-[app_id]
  • recent_write
  • 1 year
  • 5 months
  • 9 months
  • Perpetual
  • Session

You acknowledge that blocking or disabling these cookies by your end-customers may limit or prevent GemX from recording and collecting essential data, potentially affecting the availability, accuracy, and functionality of certain service features.

4.2. Performance and Functionality

Functionality and performance cookies help us track the source of user visits and recognize returning Users. These cookies enhance the website’s overall functionality and operational efficiency. Although they are not classified as essential cookies, they play a key role in delivering an optimized and personalized user experience.

Service Purpose Cookie Duration
Youtube YouTube is used by the Website to store and show video content. These cookies are set by YouTube to track the usage of its services.
  • YSC
  • CONSENT
  
Shopify These cookies are associated with Shopify's analytics suite.
  • _merchant_essential
  • _shopify_essential
  • _shopify_s
  • _shopify_y
  • Keep_alive
  • _orig_referrer
  • Localization
  • Is_shopify_merchant
  • master_device_id
 1 year

4.3. Analytics and Customization

Analytical cookies are used to gain insights into how Visitors interact with our Website. These cookies collect information such as visitor count, bounce rate, traffic sources, and other key metrics. Performance cookies support the evaluation of how well our website content and campaigns perform. Together, these cookies enable us to analyze and improve the effectiveness and user experience of our online services.

Service Purpose Cookie Duration
Fullstory This cookie records activities on the Website so that we can understand how the Website is used.
  • fs_lua
  • fs_uid
 1 year
Google Analytics These cookies are set by Google Universal Analytics. They are used to calculate visitor, session, and campaign data for the Website’s analytics reports.
  • __Secure-ADS_VISITOR_ID
  • AEC
  • APISID
  • HSID
  • NID
  • SAPISID
  • SEARCH_SAMESITE
  • SID
  • SIDCC
  • SSID
  • _ga
  • _ga_
  • _gcl_au
 1 year
Hotjar These cookies are set by HotJar Ltd. They provide aggregated web analytics and heat mapping based on how visitors interact with pages on the Website.
  • _hjMinimizedPolls
  • _hjSession_
  • _hjSessionUser_
 1 year
Microsoft These cookies are set by Microsoft. They are used to calculate visitors, sessions, sources, and pages visited in an anonymous form for the Website’s analytics reports.
  • _clck
  • _clsk
  • CLID
1 year
1 day
1 year

4.4. Advertising (Targeting)

Advertisement cookies are used to deliver personalized advertisements to visitors based on their browsing behavior. These cookies support functions such as selecting relevant ads, preventing repetition of previously viewed ads, and ensuring appropriate ad placement based on pages the visitors have previously visited. Data collected through these cookies is also used to assess the performance and effectiveness of advertising campaigns.

Service Purpose Cookie Duration
Facebook Facebook cookies and tracking pixels enable behavioral advertising and analytics by Facebook.
  • sb, dbln, datr
  • c_user, xs
  • _fbp, fr, oo
  • dpr, wd
  • _fbc, _fbp
400 days
365 days
7 days
Microsoft These cookies enable behavioral advertising and analytics by Google.
  • _clck
  • _clsk
1 year
1 day
Google These cookies are used by Google to deliver, personalize, and measure the effectiveness of advertisements. They help identify users across websites, remember ad preferences, track ad interactions, and support conversion tracking for advertising campaigns.
  • NID
  • IDE
  • id
  • DSID
  • _gads
  • _gac_, _gcl_
6 months
13–24 months
13–24 months
2 weeks
13 months
90 days

5. What about other tracking technologies?

Cookies are not the only method used to recognize or track visitors to our Website. We may also employ other similar tracking technologies, such as web beacons, also known as tracking pixels or clear GIFs. These are small graphic files containing a unique identifier that allows us to determine when a user has visited our Website or interacted with certain content, such as opening an email or clicking on a specific element. 

In many cases, these technologies depend on cookies to operate effectively. Therefore, if you disable cookies, the functionality of web beacons and other similar technologies may be limited or impaired, potentially affecting your experience on our Website.

6. Do you serve targeted advertising?

Third parties may set cookies or use similar tracking technologies on your device to deliver targeted advertisements through our Website. These third-party entities may collect data about your browsing behavior both on our Website and across other websites through cookies, web beacons, or comparable tools. This data is used to display advertisements that are more relevant to your interests and preferences. In addition, these technologies may be employed to evaluate the performance and reach of advertising campaigns.

 

The information collected in this context does not directly identify you (such as your name, email address, or contact details), unless you voluntarily choose to provide such personal information.

7. Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at gemx-support@gemcommerce.com or by post to:

GemCommerce Company Limited

5th Floor, Artemis Tower, 3 Le Trong Tan Street, Phuong Liet Ward, Hanoi City, Vietnam

4.3. Analytics and Customization