Privacy Policy - GemX App 

GemX (“the App”) provides A/B testing and conversion rate optimization services (“the Service”) to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Landing Page & Content Testing 

When you install the App, we automatically access certain information from your Shopify account, including:

  • Orders, cart, and checkout events, along with associated analytics
  • Customer information
  • Product catalog details (including inventory)
  • Discount information
  • Shipping configurations
  • Shopify Account Store Details (Name, Email, Address, Phone, and other provided contact information)

Additionally, we collect personal information from you and/or others who may access the App on behalf of your store once it is installed, such as name, email address, and phone number.

 

We also gather information from web sessions on your store, such as IP addresses, browser details, operating system information, time zone, currency, page views, referring/exit pages, and details about cookies installed on the device.

 

We collect personal information directly from individuals, through your Shopify account, or using the following technologies:

  • Webhooks: To collect cart, checkout, and order events from Shopify.
  • Page View Tracking: To monitor site actions and generate logs of web sessions, as outlined above.
  • First-party Cookies: Used to connect page views across sessions. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers to provide the Service and operate the App.

Additionally, we use this personal information to:

  • Communicate with you
  • Optimize or improve the App
  • Create aggregated data benchmarks
  • Provide you with information or advertising related to our products or services

Sharing Your Personal Information

We do not share your customers’ personal information with third parties. We may use your information for marketing and partnership purposes.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

European Resident Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, please note that we process your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or to pursue our legitimate business interests as listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you install and use the application, we will maintain your account data for our records unless and until you ask us to delete this information. When you uninstall our app, we stop collecting any new data.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at admin@gemexp.net or by mail using the details provided below:

GemX
T516, 5th floor, Artemis Tower, No. 3 Le Trong Tan,Khuong Mai,Thanh Xuan, Hanoi, 100000, VN

Privacy Policy - Gemexp.net

Your privacy is important to us. It is GemX’s policy to respect your privacy regarding any information we may collect from you across our website, https://gemexp.net, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

We don’t share any personally identifying information publicly or with third parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This draft maintains the necessary legal elements while ensuring that it aligns with the practices of GemX. Make sure to adjust the contact information and address as needed.

Get started in less than two minutes

Increase revenue by running native
A/B testing experiments on your Shopify store.

Start for free

No upfront payment.  Install from Shopify